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Data Deletion Instructions

Katalyst 360 & Meta user data · Effective Date: July 30, 2026

This page explains how to request deletion of personal data associated with Katalyst 360 and Meta platform integrations (including Facebook Messenger, Instagram messaging, and WhatsApp where enabled), in accordance with Meta Platform requirements and our Privacy Policy.

What this covers

Katalyst 360 may store or process:

  • Message content and conversation history related to connected Meta channels
  • Meta user or page identifiers needed to operate messaging
  • Related CRM records created or updated in Katalyst Hub from those conversations
  • Technical logs associated with message delivery and app connections

How to request deletion

Email [email protected] with the subject line Data Deletion Request and include:

  • Your name and the email address we should use for follow-up
  • The Meta channel involved (Facebook Messenger, Instagram, WhatsApp, or other)
  • Any identifiers you can provide (for example, the Facebook/Instagram profile name you used, Page name you messaged, phone number used on WhatsApp, approximate dates of conversations, or a Meta user ID if known)
  • Whether you are an end user who messaged a business, or a Katalyst Hub business customer / workspace admin
  • The business or company name associated with the conversations, if known

Business customers (Katalyst Hub admins)

If you administer a Katalyst Hub workspace, you may also:

  • Disconnect Meta assets from Katalyst 360 in your admin settings (where available)
  • Delete or request deletion of workspace conversation and contact records according to your plan and retention controls
  • Email [email protected] to request closure of a workspace and deletion of associated Meta connection data

What happens next

  • We will acknowledge your request and may ask for information needed to verify your identity and locate relevant records
  • We will delete or anonymize personal data we hold that is in scope, unless we must retain it for legal, security, accounting, or dispute-resolution purposes
  • Deletion from Katalyst systems does not automatically delete copies held by Meta or by the business you messaged; those parties may need a separate request
  • We aim to complete verified deletion requests within 30 days, or sooner where required by law

Meta app removal

If you remove the Katalyst 360 / Katalyst Meta app from your Facebook or Instagram settings, that may revoke future access. It does not always erase historical data already stored in Katalyst Hub. Use the email process above to request deletion of data we already hold.

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