The Challenge

Managing multiple locations introduced operational fragmentation. Each shop handled leads, customer communications, invoicing, and payments slightly differently, making it difficult to maintain consistency and gain accurate insights at the group level.

Primary challenges included:
 • Limited cross-location visibility into lead performance
 • Inconsistent customer communication workflows
 • Manual reporting across multiple systems
 • Difficulty standardizing invoicing and payment processes

The Katalyst Solution

MB Collision deployed Katalyst as a centralized operating platform across all eight locations, enabling standardized workflows while still supporting location-level autonomy.

With Katalyst, MB Collision was able to:
 • Centralize lead capture and tracking across all locations
 • Assign and manage leads by location and team
 • Standardize invoicing and payment workflows
 • Enable text-to-pay and digital invoice delivery
 • Access real-time analytics at both the location and group level

The Results

Katalyst gave MB Collision a clear operational view of the entire organization. Leadership gained insight into performance trends across locations, while individual shops benefited from faster workflows and reduced administrative overhead.

The platform enabled:
 • Consistent processes across all eight locations
 • Improved lead accountability and follow-up
 • Faster invoice delivery and payment collection
 • Unified reporting without manual aggregation

Why It Matters

For multi-location operators, growth often exposes system limitations. Katalyst provided MB Collision with the infrastructure needed to scale without increasing complexity—creating alignment across locations while preserving operational flexibility.