The Challenge

Before Katalyst, HighSpeed Collision relied on multiple disconnected tools to manage operations. Lead inquiries were coming in from several channels but lacked centralized tracking. Customer communications, invoicing, and payments were handled separately, creating inefficiencies and limited insight into overall performance.

Key challenges included:
 • Inconsistent lead follow-up across channels
 • Limited visibility into lead-to-customer conversion
 • Manual invoicing and payment tracking
 • No unified reporting across sales and payments

The Katalyst Solution

HighSpeed Collision implemented Katalyst as an all-in-one platform to unify lead management, customer engagement, invoicing, and payments.

With Katalyst, the team was able to:
 • Capture and track every inbound lead in one centralized system
 • Automate lead routing and follow-up workflows
 • Generate and send invoices directly from customer records
 • Accept payments via text, email, and in-person terminals
 • Monitor real-time performance across leads and revenue

The Results

By consolidating operations into a single platform, HighSpeed Collision gained clarity and control over its customer lifecycle. Lead response times improved, internal workflows became more efficient, and payment collection became faster and more predictable.

The business now operates with:
 • Full visibility from first inquiry to final payment
 • Reduced manual work across invoicing and reconciliation
 • Cleaner reporting for day-to-day decision-making

Why It Matters

For a single-location operator, operational simplicity is critical. Katalyst allowed HighSpeed Collision to replace multiple tools with one unified system—creating a more streamlined experience for both staff and customers.